Returns & Exchanges
At الدفع عند الاستلام, we want you to be fully satisfied with your fashion choices, which is why we offer a flexible 14-day return and exchange policy for all eligible items. Our goal is to ensure a seamless shopping experience from the moment you order until you are perfectly happy with your fit.
Initiate Your Request
Contact our customer support team via WhatsApp or email with your order number and the reason for the return or exchange.
Quality Inspection
Ensure the items are in their original condition, unworn, with all tags attached and in the original packaging to be eligible for processing.
Courier Pickup
Once approved, we will dispatch a courier to your location within 3-5 business days to collect the item and verify its condition.
Refund or Exchange Completion
After the item reaches our warehouse, we will process your exchange or issue a refund via store credit or bank transfer as per your preference.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing